Return and Replacement Policy

At ORVIINA, we are committed to providing high-quality products and ensuring customer satisfaction.

Returns

We do not accept returns or offer refunds for change of mind, incorrect selection, or personal preference. Please review your order carefully before completing your purchase.

Replacement Policy

If your order arrives with a manufacturing defect, damaged item, or you receive the wrong product, we will gladly arrange a replacement.

To request a replacement:

• Contact us within 48 hours of receiving your order.
• Email us at [orviina@email.com].
• Include your order number and clear photos showing the defect or damage.
• Our team will review your request and respond as quickly as possible.

If your claim is approved, we will provide a replacement for the affected item at no additional cost.

Important Notes

• Replacement requests submitted without clear photos may not be approved.
• Items damaged due to misuse, normal wear and tear, accidental damage, or improper care are not eligible for replacement.
• We reserve the right to decline claims that do not meet the requirements of this policy.