Return and Replacement Policy

At ORVIINA, we want every customer to be happy with their purchase. To provide a smooth and fair shopping experience, we have established the following Refund & Replacement Policy.

No Refund Policy

All purchases made through ORVIINA are final sale. We do not offer refunds, cash refunds, or returns for a change of mind, incorrect selection, personal preference, or any other reason not covered under our replacement policy.

Once an order has been successfully placed, customers are responsible for reviewing their order details, including product, color, size, quantity, and shipping information.

Replacement Eligibility

We may offer a replacement if your order:

  • Arrives damaged or defective.
  • Contains a manufacturing defect.
  • Is significantly different from the product ordered.
  • Contains the wrong item due to an error on our part.
  • Arrives with missing or damaged essential components.

Replacement requests must be submitted within 7 days of delivery.

How to Request a Replacement

If you receive a damaged, defective, or incorrect item:

  1. Contact us within 7 days of delivery.
  2. Provide your order number.
  3. Send clear photographs showing the issue with the product and packaging.
  4. Briefly describe the problem.
  5. Our team will review your request and determine whether the order qualifies for a replacement.

Please email your replacement request and supporting photos to our official ORVIINA customer service email.

Replacement Approval

Once we receive your request and supporting information, our team will review the issue. If your request is approved, we will provide instructions for the replacement process.

Replacement approval is determined after reviewing the evidence provided. Submitting a request does not automatically guarantee approval.

Items That Are Not Eligible for Replacement

Replacement requests will generally not be accepted for:

  • Change of mind or personal preference.
  • Wrong color, style, or product selected by the customer.
  • Normal signs of use or wear.
  • Damage caused after delivery through improper use, accidents, or misuse.
  • Minor variations in color, texture, or appearance that can naturally occur due to lighting, photography, or manufacturing.
  • Items that have been altered, washed, repaired, or modified by the customer.
  • Requests submitted after the 7-day replacement period.
  • Products without sufficient photographic evidence when evidence is requested.

Order Cancellation

Orders may be cancelled only if the cancellation request is received before the order has entered processing or shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Delivery Issues

If your package arrives visibly damaged, we recommend taking photographs of the package and product as soon as possible and contacting us within 7 days of delivery.

If your tracking information shows that an order was delivered but you cannot locate it, please contact us promptly so we can review the delivery information.

Incorrect Address

Customers are responsible for providing an accurate and complete shipping address at checkout. ORVIINA is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

Replacement Shipping

If a replacement is approved because of an error or product issue attributable to ORVIINA, we will determine the appropriate replacement shipping arrangement on a case-by-case basis.

Important Note

ORVIINA does not offer monetary refunds. Approved claims are handled through replacement of the eligible item, subject to product availability and the conditions outlined in this policy.

By placing an order with ORVIINA, you acknowledge and agree to this Refund & Replacement Policy.

Questions or replacement requests:
Please contact ORVIINA Customer Support through the contact information provided on our website.

📞 Phone: +1 (305) 676 4025
📧 Email: orviinaa@gmail.com