Frequently Asked Questions

What is ORVIINA?

ORVIINA is an online handbag store offering thoughtfully selected handbags designed to bring together everyday functionality, timeless style, and modern elegance.

What are your customer service hours?

Our customer support team is available Monday to Friday, 9:00 AM to 6:00 PM.

We aim to respond to customer inquiries as quickly as possible during our business hours. Messages received outside these hours will be answered on the next business day.

Where does ORVIINA ship?

We currently ship orders to customers in the United States.

How long does delivery take?

We offer two shipping options:

Standard Shipping: 10–25 business days
Urgent Shipping: 3–10 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, weather, holidays, or other circumstances beyond our control.

How much does shipping cost?

Applicable shipping charges are displayed at checkout before you complete your purchase. Shipping costs may vary depending on the shipping option selected and the order.

When will my order be shipped?

Orders are processed after payment has been successfully confirmed. Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

How can I track my order?

After your order is shipped, we will provide tracking information by email. Please allow some time for the tracking status to update after the carrier receives and scans your package.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. Because orders may enter processing quickly, we cannot guarantee that changes or cancellations can be made once processing or shipment has begun.

What should I do if my order arrives damaged?

If your handbag arrives damaged or has a manufacturing fault, please contact us promptly and provide your order number and clear photographs of the issue.

Our team will review the information and, when the issue qualifies under our replacement policy, arrange an appropriate replacement.

Do you offer refunds?

ORVIINA currently follows a replacement-based resolution policy rather than cash refunds. If an item arrives with a qualifying fault or damage, please contact us with photographs so our team can review your request.

How do I request a replacement?

Please contact our customer support team with your order number and clear photographs showing the problem with the item. We will review your request and provide the next steps if the issue qualifies for replacement.

What if I receive the wrong item?

If you receive an item that does not match your order, please contact us as soon as possible with your order details and photographs of the item received. Our team will review the issue and assist with an appropriate resolution.

Are the colors of the handbags exactly as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, and photography conditions.

What payment methods do you accept?

Available payment methods are displayed securely during checkout. The payment options shown to you may vary depending on your location and checkout method.

Is checkout secure?

Yes. ORVIINA uses a secure checkout process to help protect your payment and order information. Payment details are processed through our payment providers, and we do not have access to your complete payment card information.

Will I receive an order confirmation?

Yes. After your order is successfully placed, an order confirmation will be sent to the email address provided during checkout. If you do not see it, please check your spam, junk, or promotions folder.

What happens if my tracking information is not updating?

Tracking information may take some time to update after an order has been handed to the shipping carrier. If your tracking status remains unchanged for an unusually long period, please contact our support team so we can assist you.

Can I order a handbag as a gift?

Yes. ORVIINA handbags can be purchased as gifts for birthdays, celebrations, holidays, or other special occasions.

How can I contact ORVIINA?

For questions about products, orders, shipping, or replacements, please contact us through our Contact Us page or the customer support contact information provided on our website.

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM.